Brisbane, Sydney, Melbourne, Vietnam, China

1300 660 041

1. Your Needs

To us, you’re just not another face in the crowd. We recognise that every one of our customers is unique and will tailor our solution to suit your needs. Customer engagement is fuelled by innovation and attentiveness. Utilise our smart technology for cutting-edge engagement methods and insights that will entangle you with your customers. Through collaborative innovation and our content management expertise, we can focus on multi-channel marketing and brand management; all backed by strong analytics.

We have pioneered a customer care system that ensures that our customers receive the appropriate professional support they require when they need it. Our Customer Experience Centre team includes Account Managers, Customer Service Representatives and Customer Service Officers with each having a specific role and accountabilities in servicing the strategic and operational needs of your business.

Our account managers are problems-solvers who become part of their client’s marketing and procurement team, and are committed to meeting their client’s goals. Within this team, each client is appointed their own dedicated account manager, who is proactive, has extensive industry knowledge and can take initiative on behalf of their client. We become part of your team, providing a single point of contact for all your requirements.

We understand that every one of our customers is unique and our team is empowered to make decisions that are consistent with your financial, social, and environmental objectives. 

 

2. Your Roadmap

Our innovative solutions will assist with your growth strategies and meet your evolving needs.

Our solution is based on analytics, mobile technology, social business, cloud technologies and great customer service. Our specialised business unit, Dragonfly is focused on researching current and emerging trends in a number of key areas that will bring benefits to you, our customer. The strength of our performance is reflected in our position as a leader in a constantly changing environment.

We have developed an industry-leading platform that is intuitive, scalable and easy to use. SPLASH MagicTM can be customised to meet the ever-changing needs of your organisation. Your team will be able to effortlessly order and track warehoused items, print on demand products, promotional merchandise and localised marketing pieces. SPLASH Magic™ integrates with all commonly used ERP systems and provides a full suite for ROI reporting.

 

3. Local - National - Global

In a world of global sourcing, we have it covered.

We will provide global sourcing solutions for you with the benefit of our international offices, experience in multiple markets and our own unique software. Real system integration will unite your people and processes with our innovative technology. The end result will be effective e-procurement solutions that will deliver significant cost savings to you.

As a leading global supplier, we can assist your business to become more competitive through innovation and substantial cost savings. We offer a full solution from direct product sourcing, production management, quality control, logistics, customs clearance, through to local delivery. Our directive is based on your timelines and desire to have competitively priced merchandise available for both existing and new programs while delivering value and on-time deliveries.

Whilst our connections in global product sourcing and import are exceptional, it is our ability to connect with our clients that makes us a complete supply chain solution partner. Beyond the details of our sourcing services lies a willingness and ability to connect with our clients in a seamless fashion. 

 

4. Maximising Results

We create lasting value by delivering measurable results that are easily tracked and reported on.

Discover the power of our managed services solutions that will free you up to focus on your core business and revenue generating activities. Tap into our fully integrated range of design, print management, labelling, packaging, IT solutions, web design, promotional products, apparel, merchandise mail- house management, warehousing and logistical services.

Control of our personalised management service and engagement with customer stakeholder groups is vital to ensure the target results are met. Reporting, forecasting and modelling are core to our results-management platform. Our depth of knowledge ensures both a functional and creative approach – to deliver solutions that create lasting value for our clients.

 

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Trusted by Major Clients Globally

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Buckner Global is a member of the Buckner Group of Companies

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